Earn {{points}} for every {{amount}} you spend and turn them into discounts at checkout.
Join nowFAQ
Can't find your answer? Email support@epicstorehub.com and a real person will reply within 1 business day.
Orders and shipping
Where do you ship?
To addresses in the United States, including APO/FPO addresses.
How much is shipping?
Standard shipping is $4.99. Orders over $50 ship free.
How long will my order take?
Orders are processed within 1–3 business days. Delivery then takes 7–14 business days. You'll get an email with a tracking number when your order ships.
Why did my order arrive in more than one package?
Your items ship directly from our fulfillment partners, and different items can ship from different places. If something's missing, check your shipping emails for a second tracking number, or email us.
Where's my order?
Use the tracking link in your shipping email. Tracking can take 2–3 days to show updates after the label is created. If it hasn't updated in 7 days, or your order hasn't arrived 21 business days after it shipped, email us and we'll send a replacement or refund.
Can I change or cancel my order?
You can cancel within 1 hour of ordering by emailing us. To fix a shipping address, email us right away; we can update it as long as the order hasn't shipped.
Will my order arrive by Christmas?
To receive an order by December 25, we recommend ordering by December 1.
Returns and refunds
What's your return policy?
You have 30 days after delivery to request a return. Items must be unused and in their original packaging. Email us first with your order number; please don't mail anything back until we send return instructions. Full details: Refund Policy.
Who pays for return shipping?
If your item arrived damaged, defective or wrong, we cover it. For other returns (changed your mind, wrong size), return shipping is paid by you. Original shipping charges aren't refundable.
My item arrived damaged or wrong. What do I do?
Email us a photo within 7 days of delivery. We'll send a replacement or a full refund, and you won't need to send anything back.
Is there anything I can't return?
For hygiene reasons, these can't be returned once opened or used: grooming creams, balms and sprays; toys, chews and feeders that have been used; and food or treats.
How long do refunds take?
Once we receive and check your return, refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Our products
How do I choose the right bed size?
Measure your dog from nose to the base of the tail while they're lying down, then add a few inches. Each bed's product page lists its sizes. If your dog is between sizes, go up one.
Are your toys safe?
Our toys are made for supervised play. No toy is indestructible, so check toys regularly and replace any that are torn or broken. Pick a toy that's too big to swallow. Each toy page shows the maker's chew rating (for example, West Paw's "built for tough chewers" or "built for moderate chewers").
Is everything here only for huskies?
Our gear is chosen for huskies and other double-coated working breeds, like malamutes, shepherds, Aussies and Samoyeds: big, strong, smart dogs that shed a lot. Most of it works for any medium to large dog. Each product page says which size to pick.
Payment and contact
How can I pay?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Checkout is processed securely by Shopify; we never see your full card number.
How do I contact you?
Email support@epicstorehub.com (fastest; we reply within 1 business day) or call (816) 459-0268, Mon–Fri, 9am–5pm Central. Please include your order number if you have one. More ways to reach us: Contact Us.